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Shipping information

Payment

Credit/Debit cards: We accept VISA, MasterCard, AmEx and Diners Club. All information is encrypted using SSL encryption, which prevents unauthorized access to card details. This secure payment service is provided by Bambora/ePay on separate gateway.

Delivery

For the moment we ship to the following areas and countries: Europe, US, Canada and Australia. For all other countries please contact us first.

Goods will be dispatched on regular working days, 1-2 working days after order placement. Orders to Sweden will be sent by PostNord and all other orders are shipped by UPS or Fedex. When your order leaves us you will receive a tracking information via e-mail.

Sweden
PostNord: 100 SEK – 2-3 working days (Free over 2 000 SEK)
Pick up in our Stockolm shop: Free (bring photo ID)

Rest of Europe
UPS or FedEx: 200 SEK – 3-6 working days (Free over 3 000 SEK)

US, Canada and Australia
UPS or FedEx: 300 SEK – 4-8 working days

Please note that the delivery charges do not include import costs that may be due when the package reaches a country of destination outside of EU.

Prices are shown in SEK including 20% Swedish VAT. Swedish VAT will be deducted at cart and checkout for customers outside of EU after selecting you country at checkout.

Returns and exchanges

Our returns policy entitles you to return individual items or the complete order for any reason within 14 days from having received it. You have the right to open the package and check the contents but the product must be return unused. All original packaging, price labels etc shall be returned with the product without having been tampered with.

How to make a return

When returning goods by post please ensure that you fill in and enclose the returns form. The returns form will have been enclosed in your delivery. If you have not received one or lose it, please contact us. You will find the address for returns on the returns form. We will refund your shipping cost but not the return-shipping cost. In the case of an exchange, we will cover the cost of the shipping for the new item to you.