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Policy

Terms of trade

The TWEED – Gentlemen’s Clothier on-line store is operated by Tweed Country Sports AB [VAT:no SE556742997101]. The terms and conditions below regulate the use of the on-line store localised on web address www.tweed.se. We operate in compliance with both the Consumer Sales Act and the Act regarding Distance Contracts. In order to instigate and implement a purchase, the customer must be of legal age, namely 18 years, or have the consent of a parent or guardian. The term “customer” should be taken to mean a natural person.

Orders

Received orders will be acknowledged by the transmission via email of a written confirmation of order.  The order shall be binding on the part of Tweed Country Sports AB as soon as the customer receives the confirmation of order. Tweed Country Sports AB do however maintain the right to refuse a customer purchase order. If you have made an order by mistake, you will need to contact us immediately. Minimum order value is 500 SEK.

Should a product be out of stock, we will contact you and backorder it if possible. When we receive the backordered item into stock, we will ship it to you. If you do not wish to have an item placed on backorder, you are always free to contact us and cancel it.

Prices

All prices on each product and in the checkout are shown in Swedish Kronor (SEK). We reserve the right to change the prices or shipping costs at any time. The prices of the products will, during the time of placing an order, be valid throughout that specific process, unless in the case of obvious errors.

VAT and Tax Free Non EU orders

All our product catalogue prices include Value Added Tax (VAT). Customers within the European Union pay VAT inclusive as shown at checkout (20% of total paid amount). Customers outside of the European Union shop tax free and will therefore not be charged for VAT – 20% will be deducted when checking out your order and selecting a non EU country shipping address. Please note that the receiver is obliged to pay any import costs or local taxes that may be due when the package reaches a country of destination outside of EU.

Payment

We accepts most major credit and debit cards through our payment provider Bambora/ePay via a 100% secure encrypted connection to their payment gateway. No complete credit card details are handled by Tweed Country Sports AB. The payment is reserved when the order has been completed and is charged when the package has been dispatched.

Countries we ship to

Right now we ship to the following areas and countries: Europe, US, Canada and Australia. If you wish to place and order and cannot find your country at checkout, please contact us first.

Please note that we cannot deliver to P.O. boxes outside of Sweden.

Shipping rates

Goods will be dispatched on regular working days, 1-2 working days after order placement. Orders to Sweden will be sent by PostNord and all other orders are shipped by UPS or Fedex. When your order leaves us you will receive a tracking information via e-mail.

Sweden
PostNord: 100 SEK – 2-3 working days (Free over 2 000 SEK)
Pick up in our Stockolm shop: Free (bring photo ID)

Rest of Europe
UPS or FedEx: 200 SEK – 3-6 working days (Free over 3 000 SEK)

US, Canada and Australia
UPS or FedEx: 300 SEK – 4-8 working days

Please note that the delivery charges do not include any import costs or local taxes that may be due when the package reaches a country of destination outside of EU.

Uncollected packages

Shipping and return costs for uncollected packages will be charged to the customer. In addition to the total shipping and return cost of uncollected packages we charge a 100 SEK handling fee. 

Damage during delivery

If the package and/or the content are damaged upon arrival, please report that to the courier when you receive it, and then to us as soon as possible. If you notice any damages when you unpack, please contact us immediately.

Exchanges, returns and refunds

We hope you will be satisfied with your order. If at any time are not completely satisfied, you have the option to return or exchange your merchandise.

During 14 days from the delivery of your package you may request to exchange or return your order. Returns will only be accepted to the full amount if the products are in perfect condition with the original packaging fully intact and the original labels still attached to each product. You must also return the original invoice. The products should not have been worn, used or washed. Tweed Country Sports AB will not compensate for returned packages lost in the return shipping. Any shipping charges that may incur when returning the products are on your responsibility. 

In the case of an exchange, we will not add additional charges for shipping of the new items.

Information concerning the exercise of the right of withdrawal

You have the right to withdraw from the contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Customer service

If you have any inquiries you are most welcome to send us an email. We make every effort to get back to you as soon as possible, most email messages are replied to within 24 hours.

Email: info@tweed.se

Our Stockholm shop is open for phone inquiries Tuesday – Friday between 11 AM and 5 PM [GMT+1] 

Phone: +46 [0] 8 30 22 90

Cookies and Privacy Policy

Cookies are used in the site, in order to improve your experience of the site. The cookie identifies your computer and allows the site to remember your personal settings. Cookies are also used for statistical purposes. You can set your browser to notify you when a cookie is to be activated. This enables you to reject usage of this cookie or to tell your browser to erase the cookie at the end of your visit. The web shop cannot be used if cookies are disallowed.

The personal information you forward to us will only be used in order to fulfil the undertakings we have and to assure you the best service. We will not let a third party see or use your personal details without your prior consent. You have the right to see your personal details upon request. If the information is incomplete or incorrect, you have the right to have the information corrected or deleted. For our full Privacy Policy please follow this link.

Disclaimer

Our ambition is for the website to always be up and running, however we cannot guarantee this. We cannot guarantee that all the products shown are available at the time you place your order. In the event the product you order is no longer available you will be contacted by e-mail shortly after placing your order.

Due to the colour settings of your computer, the colours of the products shown in the pictures in the On-line Store can differ from their actual colours. Tweed Country Sports AB cannot be held responsible for any such discrepancy.

Force Majeure

If Tweed Country Sports AB fails to comply with the agreement because of unusual adverse circumstances outside of its control due to force majeure such as strikes, civil unrest, war or natural catastrophes such as earthquakes, volcanic action and other similar matters, then Tweed Country Sports AB can not be held responsible.